The traditional outsourcing model has evaded Israel… The reason why hit me when my host paid for our drinks with his credit card – and I in turn – instinctively took out cash for a tip. Because you can’t put a tip on a credit card in Israel!
For the call center outsourcing industry to boom in Israel – we really need to teach Israelis how to provide ‘service’ and we can start by allowing tips by credit card!
To read more about the adventures of call center outsourcing Israel – read the full blog post here.