To Err is Human. To Make Up for It Is Even More Human: A Lesson In PR & Damage Control in the Internet Age
Posted by yoni67 on 2010-06-06 in BizSugar, Disney_World, Florida, Internet, It's_a_Small_World, JobSHUK, Job_Shuk, Orlando, P.R., PR, Pirates_of_the_Caribbean, Public_Relations, Yonatan_Maisel, anger, bills, compensation, control, customers, damage, damage-control, damage_control, dissatisfaction, dissatisfied, equitable, error, excuses, frustration, hospita, inconvenience, listen, priority, publicize, ruined_vacation, vacation
Making things right instills good-will, a sense of caring and value in our customers!