Lavy Melech Hogan

2/7  ARBEL ST. KARMIEL,  IL

HOME: 077-527-0920 – CELL 052-659-2015

lavymelech@gmail.com

CUSTOMER SERVICE PROFESSIONAL Profile

·     More than 5 years’ successful experience in customer service and support with recognized strengths in account management, problem-solving and trouble-shooting, sales, proactive procedures and systems to avoid problems.

·     Possess solid computer and internet related skills.

·     A team player, acknowledged as “Total Quality Customer Service Professional.”

Synopsis of Achievements

·     Increased customer retention.

·     Activated 100’s of accounts, utilizing persuasion/mediation skills.

·     Proactive planning led to notable increase in morale in all departments.

·     Created customer satisfaction survey, drastically reducing potential problems.

·     Excellent analytical and technical skills helped to improve the daily operations of the company’s profitability.

Employment

Brightmark  – Tikshoov, Karmi’el, Israel

Customer Service Representative

·     Work with sales professionals, covering the globe individual and VIP account.

·     Support sales reps in opening new accounts and upgrading existing services.

·     Quickly and effectively solve customer challenges.

·     Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service and sales.

2007 – Present

Cyber Technologies, Rifle, CO. USA

1999- 2005         

Customer Service – Client Support

·     Support of cell phones and plans

·     Support handheld pda software and computers.

·     Sales and Support, computer and software.

·     Account manager corporate accounts.

Education

Schoolcraft Community College, Livonia, MI. USA

1988

     Associate of Arts: Communications & Public Relations

60 hours Customer Service professionalism training, concentration in business studies.

Computer related training. Excellent working knowledge of Windows, 98, XP, Vista, Win2k Server, MS Office, Html level3, Web content writing, Microsoft office, Internet browsing, Email based software’s.

References Furnished Upon Request