Systems Troubleshooting

As the holistic approach to medicine benefits the total body welfare, this philosophy applies to finding quick solutions in the micro and mini-computing world.

Efficiency is the key and "service with a smile" is not just a cliche.

Experience includes more than what’s included below.

Customer Support / Software Trainer

s Train dentists, remotely, in use of surgical planning software using DICOM imaging.

s Troubleshoot various software and hardware related conflicts and issues, by phone.

s Design web based tutorial videos using Camtasia.

s Assist with network mapping as regarding “Virtual Implant Placement” program.

s Maintain support call records in self-designed .XLS and .MDB format.

s Provide excellent customer support with > 99% satisfaction. 

Owner-Manager / Master Technician

s Trained staff in effective troubleshooting methodology and customer service.

s Created databases using dBase, MS Access, AlphaFour, Filemaker Pro, Oracle.

s Designed and installed networks: institutions, businesses and homes.

s Improved systems efficiency via virus/spyware resolution, registry repair and other methods.

s Tutored customers in MS Office, web design, ad design, photo/graphic setup.

s Resolved hardware and software conflicts/incompatiblities.

s Repaired, designed and built computer systems in-house and on location.

Network Administrator

s Responsible for maintaining 25 node network, routers, hubs, computers, e-mail accounts.

s Maintained software licensing, security, software updates and computer upgrades.

s Installed network throughout school, installed printer servers, scanners.