Systems TroubleshootingAs the holistic approach to medicine benefits the total body welfare, this philosophy applies to finding quick solutions in the micro and mini-computing world.Efficiency is the key and "service with a smile" is not just a cliche.Experience includes more than what’s included below.Customer Support / Software Trainers Train dentists, remotely, in use of surgical planning software using DICOM imaging.s Troubleshoot various software and hardware related conflicts and issues, by phone.s Design web based tutorial videos using Camtasia.s Assist with network mapping as regarding “Virtual Implant Placement” program. s Maintain support call records in self-designed .XLS and .MDB format.s Provide excellent customer support with > 99% satisfaction.  Owner-Manager / Master Technicians Trained staff in effective troubleshooting methodology and customer service.s Created databases using dBase, MS Access, AlphaFour, Filemaker Pro, Oracle.s Designed and installed networks: institutions, businesses and homes.s Improved systems efficiency via virus/spyware resolution, registry repair and other methods.s Tutored customers in MS Office, web design, ad design, photo/graphic setup.s Resolved hardware and software conflicts/incompatiblities.s Repaired, designed and built computer systems in-house and on location.Network Administrators Responsible for maintaining 25 node network, routers, hubs, computers, e-mail accounts.s Maintained software licensing, security, software updates and computer upgrades.s Installed network throughout school, installed printer servers, scanners.