REBECCA WARREN GOLAN

RWarrenGolan@gmail.com

US: (917)477-1649

Israel: +972-(0)54-3204648

  EXPERIENCE

Risk Manager

William Hill Online, Payments and Fraud Department, Tel Aviv, Israel                    

Feb ‘09 – Present

http://www.williamhillcasino.com

*        Monitor chargeback ratios and insure they remain below the allotted limits by creating, reviewing and updating handling procedures

*        Create and implement fraud procedures with merchant banks and the fraud department

*        Develop strategies to enforce Anti-Money Laundering and Know Your Customer within company’s websites

*        Review  the success of fraud rules by developing and analyzing queries in SQL

*        Manage projects for development tasks with third party companies

*        Review potential fraudulent accounts in the casino, poker and mobile platforms in order to determine fraud patterns

eCommerce and Fraud Prevention Specialist and Outsourced Platform Relationship Manager

deltathree, Credit Department, Jerusalem, Israel

Sept ‘04 – July ‘08

http://www.deltathree.com

*        Interfaced with merchant banks regarding customers’ retrieval requests and chargebacks

*        Identified and investigated phone account usages patterns, to deter fraudulent credit card charges

*        Created and disseminated reports based on querying, analyzing and mining data; helped reduce financial loss due to system abuse against external companies and provide updates regarding continuing efforts towards fraud prevention

*        Managed projects with web developers, programmers and database administrators; Created, maintained and improved computer applications

*        Liaisoned between deltathree and partner companies to efficiently serve Voice Over IP customers

*        Facilitated project management with merchant banks, credit card processors and other third parties

Research Intern, Department of Criminology

Hebrew University, Jerusalem, Israel                        

Jan ‘04 – Mar ‘04

*        Analyzed data of violence in Israeli hospitals under the guidance of the Chairperson of the Criminology Department

*        Created reports and presented findings from data evaluations to help alleviate violence in hospitals

Web Developer Consultant

Self-Employed                                                                                 

May ‘01 – Jan ‘04

*        On contract with Viacom, MTV Networks, TV Land Marketing

Web Development Manager

Nickelodeon Online, New York, NY                                                    

Jan ’00 – May ’01

http://www.tvland.com; http://www.nick-at-nite.com

*        Managed and implemented conversion of website to JHTML and Teamsite via creation of project plans, document and database transformation and synchronization, and site deployment

*        Functioned as a team leader for project development, including staff training and supervision

*       Integrated new content, daily maintenance and support of web site

Web Integrator

Nickelodeon Online, New York, NY                  

Feb ’99 – Jan ’00 http://www.nick.com

*        Implemented content plans utilizing available computer languages and tools 

*        Worked as a technical team member responsible for project management and quality control

*        Designed and created database tools in Cold Fusion

EDUCATION

M.A. Criminal Justice, John Jay College of Criminal Justice  , New York, NY, June 2004

B.S. Computer Science, State University of New York at Binghamton, Binghamton, NY, August 1998

Freshman Year Abroad Study, Bar Ilan University, Ramat Gan, Israel, 1994 – 1995

  COMPUTER EXPERTISE

* SQL * HTML *Microsoft Office  * CSS * XML * OLAP * Visio * Flash * ArcView * SPSS * SAS