REBECCA WARREN GOLAN   RWarrenGolan@gmail.com US: (917)477-1649 Israel: +972-(0)54-3204648   EXPERIENCE   Risk Manager William Hill Online, Payments and Fraud Department, Tel Aviv, Israel                     Feb ’09 – Present http://www.williamhillcasino.com *        Monitor chargeback ratios and insure they remain below the allotted limits by creating, reviewing and updating handling procedures *        Create and implement fraud procedures with merchant banks and the fraud department *        Develop strategies to enforce Anti-Money Laundering and Know Your Customer within company’s websites *        Review  the success of fraud rules by developing and analyzing queries in SQL *        Manage projects for development tasks with third party companies *        Review potential fraudulent accounts in the casino, poker and mobile platforms in order to determine fraud patterns   eCommerce and Fraud Prevention Specialist and Outsourced Platform Relationship Manager deltathree, Credit Department, Jerusalem, Israel Sept ’04 – July ‘08 http://www.deltathree.com *        Interfaced with merchant banks regarding customers’ retrieval requests and chargebacks *        Identified and investigated phone account usages patterns, to deter fraudulent credit card charges *        Created and disseminated reports based on querying, analyzing and mining data; helped reduce financial loss due to system abuse against external companies and provide updates regarding continuing efforts towards fraud prevention *        Managed projects with web developers, programmers and database administrators; Created, maintained and improved computer applications *        Liaisoned between deltathree and partner companies to efficiently serve Voice Over IP customers *        Facilitated project management with merchant banks, credit card processors and other third parties   Research Intern, Department of Criminology Hebrew University, Jerusalem, Israel                         Jan ’04 – Mar ’04 *        Analyzed data of violence in Israeli hospitals under the guidance of the Chairperson of the Criminology Department *        Created reports and presented findings from data evaluations to help alleviate violence in hospitals   Web Developer Consultant Self-Employed                                                                                  May ’01 – Jan ’04 *        On contract with Viacom, MTV Networks, TV Land Marketing   Web Development Manager Nickelodeon Online, New York, NY                                                     Jan ’00 – May ’01 http://www.tvland.com; http://www.nick-at-nite.com *        Managed and implemented conversion of website to JHTML and Teamsite via creation of project plans, document and database transformation and synchronization, and site deployment *        Functioned as a team leader for project development, including staff training and supervision *       Integrated new content, daily maintenance and support of web site   Web Integrator Nickelodeon Online, New York, NY                   Feb ’99 – Jan ’00 http://www.nick.com *        Implemented content plans utilizing available computer languages and tools  *        Worked as a technical team member responsible for project management and quality control *        Designed and created database tools in Cold Fusion EDUCATION M.A. Criminal Justice, John Jay College of Criminal Justice  , New York, NY, June 2004 B.S. Computer Science, State University of New York at Binghamton, Binghamton, NY, August 1998 Freshman Year Abroad Study, Bar Ilan University, Ramat Gan, Israel, 1994 – 1995   COMPUTER EXPERTISE * SQL * HTML *Microsoft Office  * CSS * XML * OLAP * Visio * Flash * ArcView * SPSS * SAS